Privacy Policy
Any reference to ‘Us’ , ‘We’ , ‘Our’ relates to Vectis Solar (a trading name of V H Developments Ltd)
What information do we collect and why
Due to the nature of the work and processes involved in the installation of Solar PV and Battery Storage Systems we require your Name, Address, Phone number and Email address.
If you have used our online contact form then this information will be requested at that time. If you contact us by mail, email or phone we will ask you for this information.
This information is required for system design, quotation, installation services, notification, commissioning, maintenance and record keeping purposes (we keep records for up to 7 years as recommended by HMRC guidelines).
All information is stored securely and we will never pass this on to any third party without your express permission.
However, please be aware there are instances where we are required to pass some or all of this information to a third party, these reasons include but are not limited to:
Correct system function
In relation to our obligations under UK tax law
As part of the DNO (District Network Operator) application process
We will always make this clear to you and will only pass on information which is wholly necessary and only with your full permission.
Your payment information also needs to be processed; this may include credit/debit card details, Paypal details, or any other details in connection with other methods of payment. There are a number of ways this can happen:
Credit/Debit Card Payments – In this instance your information will be processed in accordance with the privacy policy of the partner we use to provide this facility. Currently this is Lloyds Bank, and their privacy policy can be found here:
Paypal Payments – In this instance your information will be processed in accordance with the privacy policy of Paypal. Their privacy policy can be found here:
BACS Payments – We will only ask for the minimum information required to process orders of this nature. All details relating to any BACS payments will be destroyed once the transaction is complete. (The only reference that will remain is the entry on our bank statement)
Privacy enquires
If you have any enquires regarding your information and data then you can contact us at enquries@vectissolar.co.uk or you can write to us at: Re: Privacy Compliance Officer, The Spinney, Park Road, Wootton Bridge, Isle of Wight, PO33 4RL, United Kingdom
You are welcome to request a list of any information we have about you, and also the erasure of this information. We reserve the right to retain certain information needed for tax requirements or as required to comply with the law.
Updates and changes
This policy may be updated from time to time.